Policies
FREE USA SHIPPING ON MOST JEWELRY ITEMS OVER $98.00*
* While most rings, jewelry and watches offer Free Shipping (over $98.00), clocks, watch winders and other large or heavy items will have a small shipping charge based on their weight, dimensions and your location. Shipping charges are calculated at checkout and will be displayed BEFORE your finish checking out.
Returns to Gem of the Day are easy!
- We don't make you jump through any hoops!
- Return any time up to 30 days after your purchase.
- CHRISTMAS AND HOLIDAY RETURNS: If you purchased your gift in November or December, you have until January 24th to return your purchase!
- No restocking fees (for the first two returns or exchanges).
- Wear the watch without restrictions.
- No Return Authorization Numbers required.
- All Boxes, Warranty and Instruction booklets and materials must be returned with the watch in order to receive a full refund.
- Exchanges are also welcome - Just call TOLL FREE 1 (888) 243-6329 to arrange the exchange.
- Just call 1 (888) 243-6329 during office hours for easy return instructions.
- In the case of a manufacturer's defect, the actual return shipping costs will be refunded to the customer after the item has been examined by our watchmakers.